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Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.
As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.
Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.
Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.
Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

Primary Function of Position:

The Genesis OR Consultant will provide customers with onsite & remote consulting initiatives designed to identify opportunities to implement da Vinci Surgery best practice solutions in standardization, efficiency, staff training, cost containment, and block scheduling. They will also closely work with hospital leadership, as well as with Sales, Marketing, Customer Training, Customer Services, and Tech Support to ensure that customers have the necessary tools to launch, optimize and sustain a successful robotic surgery program.

Roles and Responsibilities:

  • Develop and maintain expertise in the following:  
  • Intuitive technology use and troubleshooting
  • Intuitive technology applications
  • Proper handling, care and use of Intuitive Instruments and Accessories  
  • Independently manage assigned territory while effectively managing work time and schedule
  • Conduct Genesis OR Consultant and educational initiatives with strategically targeted customers.  
  • Manage complex, extended customer engagements and collaborate with customers, as well as Intuitive commercial, service, and support teams to formulate multifaceted, customized solution and recommendations based on hospital use patterns, processes, protocols, goals, and other feedback.  
  • Uncover customer needs, utilization barriers, and opportunities.
  • Prioritize potential solutions and gain alignment with hospital leadership to help implement recommendations.
  • Track progress and communicate status to customer on a schedule identified within the recommendations.  
  • Align with sales and marketing partners on delivering customized customer assistance, as needed.  
  • Collaborate with internal and external stakeholders to define, measure, and optimize the quality, effectiveness, and efficiency of Genesis content programs.  
  • Run reports and analyze data when needed to prepare for customer engagements.
  • Provide in person and/or remote consulting services to deliver value to the customer. 
  • Examples of services are standardization, efficiency, staff training, cost containment, and block scheduling.  
  • Support customer and internal facing Genesis and Intuitive events and conferences (both in-person and virtual)
  • Promote collaboration with Genesis and cross functional teammates to establish and achieve Genesis implementation goals.
  • Participate in the training on and launch of new products.
  • Report customer complaints to appropriate internal parties as they are discovered.
  • Support the selection, evaluation of potential new reference centers and conducts reference center visits with customers.


Required Knowledge, Skills, and Experience:

  • B.S./B.A. degree preferred or equivalent clinical/medical degree or experience.
  • 5+ years of documented professional experience in healthcare/hospital management, either in BTB sales capacity or management role within hospital
  • Experience in an Operating Room and/or Sterile Processing Department environment
  • Proven ability to work effectively and drive results as part of a team.
  • Excellent communication and interpersonal skills with ability to present to varying group sizes • Ability to excel in a high-energy, fast-paced environment.
  • Willingness to be flexible with work hours.
  • Business acumen – ability to function in an executive business environment and understand the business needs of the OR
  • Communication – ability to deliver consistent and effective communication across organizational levels.
  • Lean, Six Sigma or Change Management skills are of advantage.
  • Advanced MS office (or equivalent) skills, project management skills, proven record of leading complex customer facing projects on OR efficiency, productivity, or cost containment.
  • Fluent in English and local language as required.
  • Ability to travel overnight up to 70%
  • There is a minimum expectation of 24 months in this role to be eligible for an opportunity to transition into another position within the organization.

Additional Information

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.


  • Type: Full-time
  • Function: Customer Service
  • Experience level: Entry Level
  • Industry: Medical Device
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