Job Description:

Deine Aufgaben – Du machst mit uns den Unterschied:

• Unterstützung des Teams Kundenbindung CX bei der Bearbeitung und Vorselektion von Eskalationen (u.a. Beschwerden an Geschäftsführung, Winback-Fälle, Churn-Prävention)
• Zuarbeit für externe Anwälte bei laufenden Gerichtsverfahren
• Erste Kontaktaufnahme und Korrespondenz mit Kunden (schriftlich & telefonisch)
• Mitwirkung bei der Ableitung und Umsetzung von Prozessverbesserungen aus Kundenanliegen

Dein Profil – Damit begeisterst Du uns:

• Immatrikulierter Student (m/w/d)
• Sehr gute Deutschkenntnisse in Wort und Schrift
• Gute bis sehr gute MS-Office-Kenntnisse (insbesondere Excel & Outlook)
• Hohe Lernbereitschaft und schnelle Auffassungsgabe für neue IT-Systeme & Prozesse
• Sorgfältige, strukturierte und kundenorientierte Arbeitsweise – auch in stressigen Situationen
• Interesse an Customer Experience, Reklamationsmanagement und Prozessoptimierung

Super atmosphere:

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Good start at Techem: Digital "Welcome call" for all new employees, 2-day onboarding event, individual job familiarisation plans and work shadowing, speedy assumption of responsibility, creative freedom as well as friendly colleagues who provide advice and assistance

Working at Techem means: working for one of the leading companies for digitalisation of the energy transition in buildings, short decision paths, flat hierarchies, open first name and corporate culture, regular digital communication formats from company management, 30 days’ leave, special paid leave, your own company laptop, travel allowance, capital-forming benefits, occupational pension subsidy

Personal development at Techem: freedom to develop your own creativity and capabilities,

wide-ranging opportunities to develop both as a specialist and a manager, as for example with our systematic development programme "STEP" or a varied seminar programme within the scope of our "Techem Academy"

For our employees: flexible working hours, mobile work, a modern work surroundings as well as free water, fair trade coffee and tea at all sites, excellent travel connections to the Eschborn headquarters, varied event formats, Techem leased bike, active health management "Techem Vital" (e.g. courses, reduced price fitness offers, free employee advice) and benefits via participation in the

"Corporate Benefits" programme

The best opportunities to help form the future of the energy economy: digital and dynamic environment, forward-looking projects, new technologies and working methods as well as the scope for the development of ideas to drive energy transition forwards, good networking and a cooperative working environment for joint success and synergies, an understanding of values characterised by openness, honesty, clarity and engagement.

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Apply now:

Do something good for your career and the atmosphere: Use the online application form to send us your application, not forgetting the job code, your expected salary and earliest starting date.

Commercial service providers are kindly requested not to contact us.

Summary

• Location: Dortmund
• Type: Part time