Internship in the Mercedes-Benz Customer Operations digitization project from September 2024

We put Mercedes-Benz Cars on the road - with enthusiasm and passion! Mercedes-Benz Cars Marketing & Sales (MS) comprises the sales, after-sales, marketing and product management functions of Mercedes-Benz Cars and is responsible for the development of the global sales organization.

Our goal is to successfully and sustainably shape the global sales organization of Mercedes-Benz Cars, to achieve maximum customer satisfaction and to continuously expand the success of our brands. Our industry is undergoing fundamental change, driven by new technologies, decarbonization efforts and the changing needs of our customers. With "EV only" and our Ambition 2039, we have set ourselves ambitious goals to meet these challenges. We have an excellent range of vehicles. The challenge we face is to convince customers not only with first-class hardware, but also with unique digital services. In order to survive the digital competition and strengthen our financial position, we need to put our company and our processes along the entire value chain to the test.

We call this project "Enterprise Transformation - 100% digital". We are digitalizing in a targeted manner in various fields of action. Together, we have defined four key areas in which we can generate concrete benefits for our customers and achieve a strategic competitive advantage. We call these areas "game changers". MB.CO (Mercedes-Benz Customer Operations) is one of four "game changers".

What you can expect:

The MB.CO (Mercedes-Benz Customer Operations) Projects & Implementation team in Sales Operations (MS/SO) is responsible for the implementation of digital products along the core process 2 of Mercedes-Benz AG. Core Process 2 is a central component for Mercedes-Benz - from planning to the delivery of vehicles to our customers.

• We are smart and always work for each other & with each other.
• We value open, direct communication in regular meetings. It is also important to us to deal with each other constructively and honestly.
• Diversity and different perspectives and skills make the difference. The team consists of process experts, product owners, data engineers and data scientists.
• We use state-of-the-art technologies and work with international project partners from various divisions (MS, SC, QM, IP, MP, IT).
• We are passionate about digital transformation.

Your tasks:

• Active participation in the day-to-day business of the Mercedes-Benz Customer Operations (MB.CO) digitalization project by providing technical and methodological support to agile teams within the Scaled Agile Framework (SAFe).
• Supporting the role of the Product Owner in managing requirements in product development and as a link between the specialist departments and the project team.
• Supporting the role of the Scrum Master in the preparation and follow-up of agile ceremonies and the design of new cross-departmental and internal formats.
• Independent implementation of regular meetings and workshops to improve internal project structures.
• Collaboration in the preparation of complex topics for communication in cross-departmental decision-making bodies.
• Contributing to the development and implementation of digital solutions, methods and interfaces.
• Collaboration in an interdisciplinary project environment with contact to other departments.
• Collaboration with internal and external service providers.
• Analysis and identification of existing processes and systems and associated process optimizations.

We work with agile project methods in a strong team that offers opportunities to try out new methods and get to know different areas of the company. This gives you a unique opportunity to make a difference yourself and actively shape the future of the company.

Qualifications:

• Degree in the field of economics, business informatics, digitization or a comparable course of study
• Confident written and spoken German and English skills
• Structured preparation of complex contexts (e.g. content analysis)
• Commitment & ability to work in a team
• Analytical mindset and strategic way of working
• Communication and presentation skills
• Strong understanding of processes and strong conceptual skills
• Flexibility and openness to new topics and areas of responsibility
• Strong creative drive and creative problem-solving skills
• Enjoy cross-functional project work
• Willingness to change for personal development in the digital environment
• Confident handling of MS Office is an advantage
• Initial experience in agile project management (e.g. Scrum, SAFe) and the tools used (e.g. Azure DevOps, Jira) is an advantage

Additional information:

Of course, we are not completely without formalities. Please only apply online and attach a CV, current certificate of enrollment stating the semester of study, current transcript of records, relevant certificates, proof of mandatory internship if applicable and proof of the standard period of study (max. total size of attachments 5 MB) to your application and mark your application documents as "relevant for this application" in the online form.

Further information on the recruitment criteria can be found"here".

If you are a national of a country outside the European Economic Area, please send us your residence/work permit.

We particularly welcome online applications from severely disabled persons and persons with equivalent disabilities. If you have any questions, you can also contact the site's representative for severely disabled employees at SBV-Zentrale@mercedes-benz.com, who will be happy to support you in the further application process after your application.

Please understand that we no longer accept paper applications and that there is no entitlement to return postage.

If you have any questions about the application process, please contact HR Services by e-mail at myhrservice@mercedes-benz.com or by phone: 0711/17-99000 (Monday to Friday between 10 a.m. - 12 p.m. and 1 p.m. - 3 p.m.).