Internship in Communication & Media Design for Global Customer Service & Parts Mercedes-Benz Cars from November 2024

Are you a digital native? Are you looking for varied tasks in the digital communication and marketing environment and are you creative when it comes to creating graphics, concepts and blog posts? Then apply to us and become part of our team!

In our "Communication & Marketing Customer Services" team, we are responsible not only for product marketing activities but also for internal communication for the Mercedes-Benz brand's Customer Service. All worldwide activities of the entire Mercedes-Benz Customer Service are bundled in Global Customer Service & Parts. Our goal is to create a first-class customer experience in the service and repair of vehicles, the purchase of spare parts and Mercedes-Benz accessories.

As the Marketing & Communications team, we are responsible for using multimedia content to provide information on the division's relevant strategic topics, increase employee engagement and promote dialog. We design and produce the majority of this content ourselves. In addition, we develop advertising communications for end customers, taking into account brand and communication strategies as well as trends in digitalization.

What we offer you:

• You will accompany strategically important projects of the Mercedes-Benz Cars brand in terms of communication and work in a creative environment in which you can implement employee communication measures yourself
• You will support ongoing digital marketing campaigns, e.g. in the areas of social media and SEO/SEA
• You will gain a very good insight into the
  • Current challenges in the automotive world, such as digitalization and electrification
  • Cross-divisional collaboration in a Group, across different management levels and individuals
  • Strategic topics of the entire Group and after-sales
• Close collaboration in a small, harmonious team
• You don't just work alongside us, you are a fully-fledged member of our team
• A broad range of tasks and many different subject areas
• Participation in exclusive, internal events (in connection with media event support) & factory tours
• Maximum flexibility through predominantly mobile working
• Close professional and personal support during the internship

Your tasks include:

• Contributing to global communications for Mercedes-Benz Cars after-sales using appropriate media (e.g. social intranet articles, newsletters, PowerPoint, videos, events)
• Creation of drafts and implementation of designs and graphics
• Optimization and participation in the development of new, interactive communication formats
• Support in the coordination of regular, cross-departmental editorial conferences
• Creation of analyses and reports based on defined KPIs
• Maintaining and developing the social intranet presence and the marketing team channel
• Administrative and organizational support for the team, e.g. in the planning, implementation and follow-up of events/workshops and coordination with various interfaces and stakeholders within the Group

• You are enrolled in a degree program in media/communication science, digital media, media design, business administration with a specialization in communication, marketing, advertising or a comparable degree program
• You are fluent in written and spoken German and English
• You are confident with the Adobe Creative Suite (Photoshop, After Effects, InDesign, Illustrator, Premiere Pro, Audition)
• Experience with video equipment for video production is desirable
• You are no stranger to MS Office
• Basic understanding of the functionalities of social networks desirable

Personal skills:

• You are committed, work independently and have a high level of comprehension
• You are communicative, reliable and solution-oriented when working in a team
• You have creative and fresh ideas, as well as design skills and an eye for aesthetics
• You have a confident manner and are not afraid to get actively involved
• You are an all-rounder and enjoy working on different tasks and topics

Additional information:

Of course, we can't do without any formalities. Please only apply online and attach a CV, current certificate of enrollment stating the semester of study, current transcript of records, relevant certificates, proof of mandatory internship if applicable and proof of the standard period of study (max. total size of attachments 5 MB) to your application and mark your application documents as "relevant for this application" in the online form.

Further information on the recruitment criteria can be found"here".

If you are a national of a country outside the European Economic Area, please send us your residence/work permit.

We particularly welcome online applications from severely disabled persons and persons with equivalent disabilities. If you have any questions, you can also contact the site's representative for severely disabled employees at SBV-Zentrale@mercedes-benz.com, who will be happy to support you in the further application process after your application.

Please understand that we no longer accept paper applications and that there is no entitlement to return postage.

If you have any questions about the application process, please contact HR Services by email at myhrservice@mercedes-benz.com or by phone: 0711/17-99000 (Monday to Friday between 10 a.m. - 12 p.m. and 1 p.m. - 3 p.m.).