Internship in CRM and Marketing from October 2024

We believe in diversity and live the digital transformation!

We are part of the Mercedes-Benz DIGITAL division and are responsible for the future CRM IT system landscape in Europe. Our goal is to optimize business processes in sales and thus provide our customers with the best possible support.

Together with our global partners, we are currently building a new CRM system for the European market. We are working in a cross-functional team from IT and Sales. Mercedes-Benz is striving for increasing digitalization of all interactions in the customer life cycle. Customers are increasingly switching between online (web, app, car) and offline touchpoints such as retail and contact centers, while expecting personalized interaction based on their customer history.

Mercedes-Benz CRM forms the basis for professional and efficient customer interaction.
You will be part of a team with heterogeneous mindsets, where everyone brings special skills and we all benefit from each other.

Your tasks include:

• Working with the team to build a new CRM solution for the European market
• Regular exchange with our external partners and internal stakeholders
• Insights into cooperative team leadership and the management of interdisciplinary projects
• Independent processing of work packages
• Participation in organizational tasks

• Degree in business informatics, industrial engineering or a comparable course of study, IT specialization an advantage
• Confident written and spoken German and English skills
• Confident handling of MS Office, especially Excel and PowerPoint
• Experience with Jira/Confluence is an advantage
• Knowledge of Salesforce products (Service Cloud, Automotive Cloud, Marketing Cloud, DataCloud, etc.) an advantage

Personal skills:

• Analytical and communication skills
• Strategic mindset and the ability to abstract well in order to quickly grasp larger contexts
• Structured work, ability to work in a team and organizational talent

Other:

• Enjoy dealing with personal and professional challenges
• Practical experience in the digital environment, if possible in digital sales (e.g. start-ups) desirable

Additional information:

Of course, we can't do without formalities. Please apply online only and attach a CV, current certificate of enrollment stating the semester of study, current transcript of records, relevant certificates, proof of mandatory internship if applicable and proof of the standard period of study (max. total size of attachments 5 MB) to your application and mark your application documents as "relevant for this application" in the online form.

Further information on the recruitment criteria can be found"here".

If you are a national of a country outside the European Economic Area, please send us your residence/work permit.

We particularly welcome online applications from severely disabled persons and persons with equivalent disabilities. If you have any questions, you can also contact the site's representative for severely disabled employees at SBV-Zentrale@mercedes-benz.com, who will be happy to support you in the further application process after your application.

Please understand that we no longer accept paper applications and that there is no entitlement to return postage.

If you have any questions about the application process, please contact HR Services by e-mail at myhrservice@mercedes-benz.com or by phone: 0711/17-99000 (Monday to Friday between 10 a.m. - 12 p.m. and 1 p.m. - 3 p.m.).