Mandatory Internship in Customer Management at Mercedes-Benz Cars Region Europe starting March 2025

The Mercedes-Benz Group AG is one of the worlds most successful automotive companies. With Mercedes-Benz AG, we are one of the leading global suppliers of premium and luxury cars and vans. Mercedes-Benz Mobility AG offers financing, leasing, car subscription and car rental, fleet management, digital services for charging and payment, insurance brokerage, as well as innovative mobility services.

The Mercedes-Benz CRM Team is part of the Marketing Communications Department of Region Europe Passenger Cars and has the objective to guarantee the best Customer Experience in order to achieve a high and long-term customer loyalty. Therefore, we put to customer in the center of all our Mercedes-Benz CRM activities, standardize processes (campaign, lead and customer care) and support the implementation of the CRM system (Salesforce) and steer the change management process in our 19 European markets.

We are located in the Offices in Stuttgart-Vaihingen or in our own home offices. The brand-new facilities designed by the open office/free seating principle gives us the perfect infrastructure for CRM. Our international team consist of colleagues from over 15 countries. With our convincing and positive attitude, you will feel right at home as a team player. We are expecting you to learn, be open, make your own decisions and take responsibility.

These challenges await you:

• Assist and support our international project within the Customer Management Team
• Support the European markets with the CRM measures, standard processes and their systematical implementation
• Support the CRM system implementation based on the European markets requirements
• Project management tasks: Assist in the planning and organization of meetings and workshops
• Project cost controlling and risk management
• Collaboration with other departments (e.g. Financial Services, After-Sales, IT, Marketing, Vans, Legal, etc.)
• Taking care of the project related communication platforms (Jira, Confluence, SharePoint)
• Research of CRM trends and competition activities

Please note that your internship at this location must be mandatory.

• Working towards a Bachelor or Masters Degree in Business Administration, Economics or similar Degrees, ideally with focus on Marketing
• Good knowledge of German and English (written / spoken), other European language as an asset
• Ideally previous relevant experience in Marketing / Sales / Customer Management
• Team player, good analytical skills, structured, flexible, communicative, proactive, responsible accurate person with intercultural competencies

Additional information:

It doesn’t work completely without formalities. When sending your online application, please attach your CV, certificate of enrollment, current performance record, relevant certificates, if applicable proof of mandatory internship and the standard period of study (max. 5 MB) and mark your application documents as "relevant for this application" in the online form.

Please find the criteria of employment "here".

Citizens of countries outside the European Trade Union please send, if applicable, your residence / work permit.

We particularly welcome online applications from candidates with disabilities or similar impairments in direct response to this job advertisement. If you have any questions, you can contact the local disability officer once you have submitted your application form, who will gladly assist you in the onward application process: SBV-Zentrale@mercedes-benz.com.

Please understand that we no longer accept paper applications and that there is no right to get your documents returned.

If you have any questions regarding the application process, please contact HR Services by e-mail at myhrservice@mercedes-benz.com or by phone: 0711/17-99000 (Monday to Friday between 10 a.m. to 12 a.m. and 1 p.m. to 3 p.m.).