Working Student IT Service Management (f/m/d)

  Our Team IT Service Management is looking for you!

We are Uniper

At Uniper, we are pro-actively transforming the world of energy whilst at the same time ensuring security of energy supply. As an internationally operating company, we work in very diverse teams with the greatest possible working time flexibility for our employees. Our corporate culture is characterized by equal opportunities, mutual appreciation, and respect. With us, you will be able to develop new business models, work on technological solutions for a modern, sustainable, and future-oriented energy supply as well as pro-actively help to shape changes. Interested? Then we will look forward to meeting you!

Your responsibilities

• Support the IT Knowledge management team in reviewing existing self service knowledge articles and recreate them in a new template in a new ServiceNow instance. 

• Help to organize meetings with Service owners and managers to review their Knowledge articles and be active in suggesting what might be understandable and needed for end user. 

• Train Service owners on how to write knowledge articles in ServiceNow, choose the right key words. 

• Analyze statistics of knowledge articles and suggest changes, which would be useful for end users. 

• Support Process governance team in updating IT processes in BPMN tool. 

• Support the team with day to day administrative needs (e.g. document management, support event preparation, etc). 

• Attend the meetings and draft presentations to support the team’s needs. 

Your profile

• IT background and knowledge
• Good communicator with a very pro-active customer service oriented attitude. 
• Written communication standards understanding personality with strong analytical skills. 
• Experience in writing articles would be very helpful. 
• Great team player who enjoys working in an international team. 
• Self-starter who can work independently, is reliable and flexible knows how to organize and prioritize tasks 
• Fluent English (written and spoken) is a must 

Your benefits

At Uniper, we not only reward our employees with attractive salaries, an excellent company pension and health related benefits for their hard work and dedication to shaping the future energy transition. You can also expect a supportive working culture that offers a wide range of creative and innovative ideas. We enable various flexible working arrangements, whilst also supporting with home office equipment. Through regular training and workshops, together we work towards visualising yourself in our company as if it were your own. We support you in highlighting your individual potential, achieving your personal goals, and reaching your ambitions. We invite you to become part of our diverse company with international colleagues from more than 80 countries. As an employer, Uniper has committed itself to providing special support to certain areas: Work-Life-Balance / New Normal:

• Support to balance private life and work: Sabbaticals, part-time possibilities, family service
• Coaching

Mobility:

• E-car charging stations at almost all Uniper locations

Health offers:

• Flu vaccination
• Preventive health services
• Employee assistance program

Our employees are the reason for our success. Therefore, you will find many other benefits at the local level to help you reach your potential. Energy evolutionary wanted!

 Your contact

If you have any questions, please do not hesitate to contact us at:

career@uniper.energy 

Attention! Please apply via the button in this portal. Application documents that reach us by post will not be returned and, like those we receive by e-mail, can unfortunately not be considered!

 Job information 

Contract type:Working hours:  Start Date:01/07/2024Deadline:Salary:

As an employer, Uniper is committed to diversity and equal opportunities. Therefore, we encourage applications from suitably qualified individuals whose capabilities match the role requirements regardless of gender, origin, disability, age, religion, ideology, sexual identity or marital status. We live inclusion and support flexible working.