Internship in International Service IT and Operations

Company Description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.
The Bosch Home Comfort Group is looking forward to your application!

Job Description

• As a part of our Bosch Home Comfort central service unit, you will work in a multicultural, dynamic and multidisciplinary Service IT and Operations team in the central customer service department and have the opportunity to delve deeper into the issues involved.
• You will contribute to IT and operational activities to improve our international service organization.
• Furthermore, you will support Service IT and Operations area in the preparation and roll-out of a central CRM solution in eight focus markets.
• In addition, you will help to align service processes across themes and work in an agile environment.
• Last but not least, by supporting the team of global process owners, you will gain experience in various areas such as service process management, engineering and management of market and customer requirements.

Qualifications

• Education: studies in the field of Business Administration, Economics or comparable
• Experience and Knowledge: confident use of MS Office; first experience of agile project management tools such as Atlassian Jira and CRM solutions as well as in the field of customer service is an advantage
• Personality and Working Practice: you area person withstrong interpersonal and communication skills to work effectively in a diverse and multidisciplinary team; you are structured, proactive and self-motivated; a fast learner with IT affinity
• Work Routine: partially mobile working within Germany possible
• Enthusiasm: passionate about working in the customer service environment and contributing to the development of the service business, willingness to learn and adapt to new technologies and processes
• Languages: very good in German and English 

Additional Information

Start: according to prior agreement
Duration: 6 months

Requirement for this internship is the enrollment at university. Please attach your CV, transcript of records, enrollment certificate, examination regulations and if indicated a valid work and residence permit.

Diversity and inclusion are not just trends for us but are firmly anchored in our corporate culture. Therefore, we welcome all applications, regardless of gender, age, disability, religion, ethnic origin or sexual identity.

Need further information about the job?
Tanja Enderes (Functional Department)
+49 173 187 8174

#LI-DNI

Summary

• Type: Full-time
• Function: Customer Service