The IT Support Team is responsible for ensuring the smooth operation of all internal IT-related processes. Reporting directly to the IT Support Team Lead, you will help solve the IT issues that Awin's employees may encounter while ensuring effective and customer-focused service. As a Working Student in Internal IT (f/m/d), you will be expanding our 4-member team, contributing your expertise, and putting your theoretical knowledge into practice.

Key Tasks

• Monitoring incoming requests and providing 1st line support and information as needed
• Ensuring that all support requests are assigned and resolved in a timely manner and within the team's SLAs
• Resolving software and hardware issues encountered by users
• Preparing PCs for new employees and removing company data from the hardware of departing employees
• Providing in-person IT Support in our Berlin office in workspace IT areas like printing, use of the meeting equipment, and wireless connectivity

• Enrolled student in a relevant field for at least one more year; previous experience in IT support or customer service is a plus
• Attention to detail and adherence to attendance and time-keeping standards, paired with excellent customer service skills 
• Excellent computer literacy, including Windows 11, Microsoft 365, and Microsoft Teams
• Experience with Mac OS and OS X, as well as experience with Microsoft Intune and Entra is beneficial 
• Excellent English skills; proficiency in other languages, especially German, is a plus

Our Offer

• Development: We’ve built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development.
• Appreciation: Thank and reward colleagues by sending them a voucher through our peer-to-peer program.
• Health and Well Being: Support for a healthier lifestyle such as fitness, sports, e-learnings, etc.
• Coffee, Drinks & Snacks: Enjoy our coffee machines with free drinks, including coffee, hot chocolate, tea, fresh fruit and snacks.

Established in 2000, Awin is proud of our dynamic, social and inclusive culture.

Like all businesses, we’ve had to adapt and nurture our culture in a virtual environment. Our virtual ‘Life @ Awin’ hub brings our colleagues from across the globe together for various social activities.

Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world’s leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.

Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.

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