Student - Customer & Services (d/f/m)

The Role: How you'll make an impact at Personio Are you passionate about identifying customers’ needs and finding solutions for them? We are a team who are closer to the clients than anyone else in the company and encourage our customer relationships to live up to their full potential.
As a Customer & Services Student (d/f/m) you will support us in providing our customers with the best possible product experience and service quality. Role Responsibilities: What you'll doWorking Student or Intern Account Management (01.03.2024, Munich)

• Account Management tasks: Learn and handle various tasks related to Account Management in a MidMarket SaaS company, such as upselling, upgrading, renewing, downgrading, downselling, and retention.
• Event Organization: Plan and organize team events and customer gatherings for specific market segments.
• Supporting OKR work: Assist the Customer Success OKR Team by gathering data, communicating effectively, and creating slides and presentations.
• Strategic Market Initiatives: Contribute to the success of Strategic Market Initiatives by offering support and insights.
• Billing Management: Support the finance team by managing billing tasks, including reaching out to customers for overdue payments through calls and emails.
• Outreach Tool Management: Create templates and campaigns in our outreach tool for effective communication with customers.

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Your Learnings:

• Improve your resilience and boost your self-confidence by dealing with several stakeholders and/or customers
• Get creative and use your knowledge by analyzing technical problems and developing efficient solutions
• Get company-wide insights by supporting cross-departmental projects and working with different stakeholders
• Set a milestone for your future career by gathering significant working experience and connecting with colleagues from different backgrounds

Please do not hesitate to apply, as we constantly rehire different positions in various departments. You may be considered for a similar role in another department.Not the right position for you?
Join our talent community and see what else we have to offer. It allows us to find great opportunities for you! Role Requirements: What you need to succeed We are seeking interns and working students who effectively communicate and strengthen relationships with our customers. This includes the ability to listen to and understand their needs, and present solutions and products effectively.
Hard Skills:

• You are a registered student in an area such as Business Administration, Economics, or a comparable course of study
• You ideally have first experience in the areas of human resources, SaaS Sales, customer service, and/or in the startup industry
• You have experience in creating analysis in Microsoft Excel or Google Sheets
• German is a must as we communicate with german customers only - but nevertheless English is our company language

Soft Skills:

• You demonstrate excellent people skills with strong communication and interpersonal expertise
• You have strong problem-solving skills and are able to adapt to changing situations and customer needs
• You are characterized by a structured and analytical way of working, with which you also solve complex tasks in a goal-oriented manner and accept new challenges
• You show a high degree of proactiveness, diligence, and a get-stuff-done mentality

Why Personio Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.
Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:

• International team from all over the world, with the flexibility to work from any of our 7 offices across Europe
• Flexible working arrangements, individually plan the 50% with your team
• Choose a subsidy for public transportation or a gym membership
• No matter where you are in your life right now –after a gap year or during your studies – we offer both mandatory and voluntary internship opportunities
• Enjoy stylish, open office spaces with coffee, drinks, snacks, and fresh fruit in every central location

But we even go beyond of that - we want to guarantee your continuous growth:

• Continuous feedback and acknowledgement with your manager in weekly 1:1s
• Build connections through our strong internal student network and regular meet-ups with colleagues from different departments
• Join our in-house knowledge-sharing sessions, internal buddy program, and work productively with the latest hardware and tools (Apple, Slack, Notion, etc.)

Salary:

• Working Students: 20 hours per week; Bachelor 16 per hour, Masters 17 per hour
• Interns: 40 hours per week; 2,100 per month

Get a sneak peek of your potential upcoming workplace on our Instagram or TikTok @inside.personio About usBring your best. Make your mark. We’re using technology to revolutionize the way HR operates so that we can transform the way millions of people experience work every day. We move fast, challenge the status quo, and support our people as they shape their careers.
With over 10,000 customers and a team of 2,000 in eight offices around the world, now is the perfect time to join! We believe in hiring driven people who want to make an impact. So bring your best, and let’s build the future of HR technology together.
Discover our Personio Principles, that guide our mindset, behaviours, and the ways we work together:
Exceed Customer Expectations: We anticipate, prioritize, and solve for the needs of our customers.
Deliver Exceptional Results: We dream big and move with urgency to make great things happen.
Elevate One Another: We work together as trusted partners to amplify our collective impact.
Care to Challenge: We care personally and challenge directly to unlock our full potential.
Ignite Positive Momentum: We embrace the challenge with a positive mindset and celebrate our wins together.
   Intern / Student, Full or part-time · Munich