Verification Officer Citywest

Company Description

SGS is the world's leading Inspection, Verification, Testing and Certification company. We are recognised as the global benchmark for quality and integrity. With more than 93,000 employees, we operate a network of more than 2,600 offices and laboratories around the world.  We deliver global service with local expertise, to market leading clients across 10 different industries worldwide.

SGS Ireland is seeking to recruit a Verification Officer for Citywest NDLS.

This role would require the successful candidate to be responsible for processing driving licence applications, including customer registration, verification, authentication, and payment processing activities. The network of NDLS Centres is responsible for processing driver licence applications in 34 NDLS Centres across Ireland on behalf of our Client the Road Safety Authority.

Job Description

Reporting to the Regional Supervisor, the successful candidate will be responsible for the following activities:

• Process driving licence applications within a defined timeframe and ensuring that the highest standards of customer services are achieved including compliance to Identity Validation, Document Validation and NDLSFO Business Rules.
• To process applications within a defined timeframe ensuring the highest standards of customer service are achieved.
• Ensure the utmost due diligence is applied to all documents and image / signature captures uploaded  to the NDLS Front Office Solution
• Ensure compliance with utilisation of the Front Office Solution and Dual Screen Technology
• Complete on-site and virtual training as required and ensure appropriate training records are completed and returned as directed by your supervisor. All training courses for completion must be done so in a timely manner. This will include regular training sign off sheets being issued from NDLSFO Helpdesk.
• Ensure that all mandatory courses are completed in a timely manner as defined by your supervisor
• Ensure full compliance with the Company’s Code of Integrity & Professional Conduct, and at all times adopt behaviour in accordance with SGS Equality & Diversity policy
• Ensure a full understanding of SOP’s and procedures manual along with any additional support material issued during the life cycle of the Verification Officer role.
• Ensure any serious discrepancies, security breaches or any breaches to data is reported immediately to the Regional Supervisor, NDLSFO Helpdesk, Operations Manager and Head of Security.
• Comply with the Company Code of Integrity Policy
• Comply with Mobile Phone Policy & Comply with Uniform Policy
• Flexibility to travel  to cover in NDLS Centres other than your base location
• Commitment to working Saturdays as part of a fair roster rotation of same

This is not a definitive list and other duties may be added on an Ad hoc basis

Qualifications

Leaving Certificate and/or FETAC 5 skills certificate or greater

Additional Information

Fixed term contract to February 2024  

• The ideal candidate should possess the following attributes/skillsets:

• Dynamic, confident, and motivated individual with a proven track record within the Service Delivery Sector
• Strong customer service focus and experience
• Fluency in both written and oral English – excellent documentation skills required
• Excellent communication skills vital to this role
• Accuracy and attention to detail is critical. Successful candidate should be pro-active, have excellent organisational skills and attention to detail
• Ability to work under own initiative without regular supervision or as part of a team
• Initiative and excellent problem-solving skills in a fast-paced environment
• Effective interpersonal skills – able to develop positive working relationships with people at all levels, with SGS colleagues and external clients/customers
• Excellent PC Proficiency and knowledge of MS Office applications

SGS Incentives:

• Comprehensive training program
• SGS Onboarding Platform – SGS Campus
• SGS Employee Referral Incentive Scheme across all SGS Business Lines
• Continuous Mentor Programme to promote professional development
• Progression Opportunities
• Annual Tax Saver Tickets for Rail, Bus and Luas
• Bike to Work Scheme
• Employee Assistance Program - Spectrum Life Confidential Counselling Service
• Digital Wellness Platform
• Benefits Rewards Hub
• Pension once probation passed
• 22 Days Annual Leave pro-rata

Use of a Car & a Full Clean Driving Licence an advantage

Full Training provided to successful candidates

Summary

• Type: Contract
• Function: Customer Service
• Experience level: Entry Level
• Industry: Consumer Services