INTERNSHIP CUSTOMER EXPERIENCE (M/F/D)

'- Full-time in Vienna as soon as possible, Temporary for 6 months -
Become part of a revolutionary change! We have decided to do something incredible. We're transforming our business towards a smoke-free future and it's not just about establishing a strong brand - the excitement is about building something new, innovative and unprecedented.
Big changes bring big opportunities: wherever you join us, at Philip Morris Austria you'll be given the freedom to work on new and innovative solutions and to advance your career in very different directions. Become part of our vision and join our Consumer Experience Team for 6 months in Vienna.
WE OFFER YOU:
• Employees are our top priority. Within the framework of a coordinated development plan, it is our goal to promote and advance you in the best possible way - always with your individual situation in mind.
• Start-up mentality in a large corporation. As part of the biggest transformation in the history of Philip Morris International. You will enjoy the benefits of a global company, international exchange and that with a great, dynamic and motivated team, with flat hierarchies and the chance to take ownership of yourself and your ideas.
• An all-in employment contract with flexible working hours, a wide range of benefits, demanding activities and exciting challenges are an integral part of our everyday working life.
• We offer you an attractive basic salary of 27,000/year gross. We are the first international enterprise to be Equal Salary certified.
YOUR RESPONSIBILITIES:
In this role you will be at the heart of the consumer-centric transformation and, being a part of a project-based organization (PBO), you will be working in cross-functional teams to ensure consumer-facing programs and initiatives are executed in a way that creates genuine consumer value. Great Consumer Experience is your goal!
• Monitoring and reporting Brand and Channel NPS trends in the market
• Analyze trends of Net Promoter Score (NPS) Detractors/Promoters to identify opportunities to improve consumer experience
• Stakeholder coordination and collaboration on actionable projects to improve consumer experience based on NPS results
• Deployment and follow up of new initiatives and process improvements on Qualtrics tool
• General support to the Consumer Experience initiatives
YOUR PROFILE:
You are a consumer obsessed person with analytical & project management skills? You are analytical and have experience in using market research and internal data points to connect the dots and initiate consumer relevant topics & projects with focus on protecting & delighting our consumer base?
If the answer is yes – this unique opportunity is for you! Join our Consumer Experience team as Consumer Experience Intern, drive and execute the consumer experience strategy by supporting the consumer insights delivery and actionability to the organization.
• You preferably have or are doing a degree in Business, Marketing, Communications, Product Development, UX or similar
• You are analytical and able to connect the dots between multiple sources of information
• You are collaborative, communicative and able to engage people using inclusive and effective communication to invest a team in the objective
• You have a pronounced interest in consumer-centricity and put great value on data-driven insights
• You are a curious person with a gift for critical, out of the box and big-picture thinking
• You are driven and problem-solving oriented
• You have excellent English & German language skills
INTERESTED? APPLY ONLINE AT WWW.PMICAREERS.COM WITH YOUR CV AND YOUR CERTIFICATES IN ENGLISH!
JOIN A GLOBAL MARKET LEADER
Philip Morris Austria GmbH, founded in Austria in 2012, is a company of Philip Morris International Inc. (PMI), the world's leading international tobacco company. The company's portfolio includes six of the world's top 15 brands of the world's leading cigarette brands. PMI sells its products in approximately 180 countries around the world. Philip Morris Austria GmbH is the market leader in the Austrian cigarette market. Philip Morris is also involved in the development and distribution of heat-not-burn tobacco products. Further information is available at www.pmi.com/markets/austria/de.