Working student Account Manager (div/f/m)

This role is part of our Personalised Creative Client Services Team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients including eBay, Ancestry, Walmart, and more! 

JOB PURPOSE:

This role is part of the eBay Customer Moments Marketing team based in Berlin. You will partner closely with our eBay clients, working cross-functionally with multiple departments, helping manage the coordination and execution of engaging marketing campaigns to inspire customers to shop on eBay DE.

eBay is passionate about connecting people with the things they love. As the world’s biggest online marketplace, they pride themselves on technology-led innovation and want to help shape the future of commerce in Germany and the world. They put their customers, buyers and sellers, at the centre of everything they do. 

KEY RESPONSIBILITIES

• Supporting the eBay team to execute the owned channel marketing and promotions plan
• Execution of campaigns managing internal eBay stakeholder relationships to meet briefing deadlines and ensure campaigns are delivered on time
• End to end campaign management of email and onsite marketing campaigns from creative brief to execution
• Ensuring all marketing activity is effectively targeted, delivered and evaluated
• Working with the Customer Moments Marketing team to identify opportunities to optimise existing campaigns and new campaign ideas
• Reporting in channel performance and provide actionable insights for ongoing campaign optimisation
• Coordinating market campaign reports and sharing learnings to improve future campaigns
• Champion eBay, the customer and their needs
• Other ad-hoc tasks in support of retail marketing team
• Brief and manage creative asset creation with the DEPT Creative Team

WHAT WE ARE LOOKING FOR

• Experience managing and leading the end-to-end execution of digital campaigns
• Understanding of data-driven direct marketing including email, customer segmentation and onsite marketing
• Great communication skills, with the ability to build internal relationships quickly and be seen as a safe pair of hands 
• Ability to write detailed and succinct creative briefs for a range of digital projects 
• Ability to work simultaneously on multiple projects, keeping relevant stakeholders informed 
• Demonstrate flexibility and agile way of working as marketing plans and priorities evolve 
• Organised, with an ability to work quickly and efficiently to ensure deadlines are met 
• Self-starter with plenty of initiative and drive - approaching projects with creativity and innovation 
• Invested in results and demonstration of a can-do attitude
• Strong attention to detail

WE OFFER

• 29 days’ holiday exclusive of bank holidays
• A flexible, hybrid working policy
• Mental health support 
• Buddy Program: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT
• A reputation for doing good. DEPT has been a Certified B Corp since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT Cares Month in which employees come together and donate their skills to support local charities.

WHO ARE WE? 

We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating. 

Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.

DIVERSITY, EQUITY & INCLUSION 

At DEPT, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

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