Internship in Product Management Service & Customer Experience from October 2024

We put Mercedes-Benz Cars on the road - with enthusiasm and passion! Product Management Service & Customer Experience works on key levers relating to the Mercedes-Benz Service division and is therefore one of the main earnings drivers in Customer Services. In addition to the topic of Customer Experience (CX), the range of topics includes the development of innovative service products and concepts, the digitalization of key customer processes, the standardization of processes and end-to-end responsibility for the service business across all sales levels. In our team, we manage key levers of services and our focus is on offering our current and future customers an outstanding experience.

This includes in particular

• Market research, voice of customer & customer feedback
• Design and development of new service products as well as analysis and review of the existing portfolio
• Screening initiatives for the design of ideal online and offline touchpoints
• Analysis and evaluation of existing customer processes and digital customer solutions
• Designing and developing the after-sales customer journey and customer experience as well as deriving needs for action

You've come to the right place if you not only believe in digital transformation, but also want to actively shape it in your daily work. You know that real enthusiasm is created by the sum of all experiences with our brand and that the Customer Services department plays a key role here for our customers.

Your tasks will include

• Participating in the CX product management team in project work as well as researching and summarizing the content of studies
• Shaping the global, internal communication of the service business and its initiatives and measures via the appropriate media (e.g. social intranet, newsletter, PowerPoints, videos)
• Collaboration with other departments such as Marketing / Communications, Product Management Digital Services and others
• Collaboration in rollout and budget planning for the entire service business as well as in committee and stakeholder management
• Reporting on the service business and conducting analyses to identify deviations and trends
• Participation in strategic market research projects and support for sub-projects
• Target group-oriented analysis of data and studies as well as preparation and communication of results

What we offer you:

• An excellent opportunity for your professional development in a highly innovative subject area
• You will accompany strategically important projects in the Customer Services division of the Mercedes-Benz Cars brand and work in a dynamic environment
• You will gain a very good insight into the challenges of digitalization in the automotive world as well as cross-divisional cooperation in a group
• You not only work with us, but are a fully-fledged member of our team
• Excellent professional and personal support during the internship

• Degree in business administration, marketing & digital media, media and communication design, PR or a comparable course of study
• Confident handling of common IT tools such as MS Office
• Very good knowledge of MS PowerPoint, other design tools also welcome
• Confident written and spoken German and English skills

Personal skills:

• Customer first! - The customer always comes first for you
• It's all about communication! - You communicate confidently and confidently with different stakeholders
• Team play! - You are convinced that co-creation and diversity lead to better solutions
• Keep calm and carry on! - If you break new ground, you will encounter resistance and sometimes allow setbacks - this will only spur you on even more and you won't lose sight of your goal
• You are committed, work independently and flexibly and always want to deliver top quality
• High affinity for new technologies

Additional information:

Of course, we can't do without any formalities. Please apply online only and attach a CV, current certificate of enrollment stating the semester of study, current transcript of records, relevant certificates, proof of mandatory internship if applicable and proof of the standard period of study (max. total size of attachments 5 MB) to your application and mark your application documents as "relevant for this application" in the online form.

Further information on the recruitment criteria can be found"here".

If you are a national of a country outside the European Economic Area, please send us your residence/work permit.

We particularly welcome online applications from severely disabled persons and persons with equivalent disabilities. If you have any questions, you can also contact the site's representative for severely disabled employees at SBV-Zentrale@mercedes-benz.com, who will be happy to support you in the further application process after your application.

Please understand that we no longer accept paper applications and that there is no entitlement to return postage.

If you have any questions about the application process, please contact HR Services by e-mail at myhrservice@mercedes-benz.com or by phone: 0711/17-99000 (Monday to Friday between 10 a.m. - 12 p.m. and 1 p.m. - 3 p.m.).