Werkstudent , Customer Experience Strategy

Do you want to apply your analytics skills to build insights and help shape business strategies for Amazon? The Customer Experience Strategy organization is seeking a highly-motivated working student to join our team in Munich for 16 hours per week. You should be available for at least 6 months.
The Customer Experience Strategy organization is dedicated to improving Amazon’s business, internal processes and technology. Our team’s mission is to constantly challenge the status quo and innovate the end-to-end customer experience. As a Working Student, you will support the team in market research, data collection and analysis across multiple business areas and geographies. Rooted within a dynamic, innovative and diverse environment, this role will provide you with ample opportunities to learn about customer experience in an e-commerce environment while you help Amazon to achieve its’ vision: to be Earth's Most Customer-Centric Company.
Key job responsibilities
- Assisting Product Managers executing various projects across different Amazon businesses
- Collecting and analyzing data on customer-centric processes that contribute to create best-in-class experiences
- Analyzing key success factors such as product offer, prices and delivery performance
- Collaboration with international teams
Basic qualifications
- At least in the third semester of your Bachelor's or completing a Master's degree;
- Enrolled at university for the time as working student;
- Excellent interpersonal and communication skills;
- Ability to communicate in a clear and concise manner;
- Fluent in German and English language (written and verbal communication);
- Good command of MS Office, especially MS Excel;
- Ability to work on your own initiative and as part of a team.
Preferred qualification
- Bachelor’s degree in business, science and engineering or related field;
- Experience in understanding working with complex topics;
- Experience in analyzing data sets, SQL skills & data science knowledge a plus;
- Previous experience in the field of Customer Experience Research or Market Research, and familiarity with data collection and analysis tasks is a plus.
- Additional European languages are a plus.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
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