Working student position in the Customer Center, Order Management department from October 2024

The Mercedes-Benz Customer Centers in Germany deliver over 100,000 cars and vans to customers every year. Order management supports dealers, customers and internal departments in the management and control of customer appointments and thus acts as an important interface.

These tasks and challenges await you:

• Booking and rebooking appointments in booking systems following telephone inquiries, by e-mail or similar.
• Booking additional services (e.g. refueling)
• Answering special requests
• Checking vehicle deliveries and following up with logistics partners and partner areas if necessary
• Evaluation of store floor data
• Occasional creation of KPIs, statistics and presentations

• Confident written and spoken German and English skills
• Confident handling of MS Office, especially Excel
• High level of commitment and ability to work in a team
• Careful and conscientious way of working

Additional information:

Of course, we can't do without formalities. Please apply online only and attach a CV, current certificate of enrollment stating the semester of study, current transcript of records, relevant certificates, proof of mandatory internship if applicable and proof of the standard period of study (max. total size of attachments 5 MB) to your application and mark your application documents as "relevant for this application" in the online form.

Further information on the recruitment criteria can be found"here".

If you are a national of a country outside the European Economic Area, please send us your residence/work permit.

We particularly welcome online applications from severely disabled people and people with equivalent disabilities. If you have any questions, you can also contact the site's representative for severely disabled employees at SBV-Bremen@mercedes-benz.com, who will be happy to support you in the further application process after your application.

Please understand that we no longer accept paper applications and that there is no entitlement to return postage.

If you have any questions about the application process, please contact HR Services by email at myhrservice@mercedes-benz.com or by phone: 0711/17-99000 (Monday to Friday between 10 a.m. - 12 p.m. and 1 p.m. - 3 p.m.).