Working Student (m/f/d) Group IT Service Desk

Aareon is the leading provider of SaaS solutions for the European property industry. With our software, we digitise and connect the industry and support our clients in optimising processes and acting more sustainably. Our solutions address the major challenges of our time: climate change, housing shortage and skills shortage.

We value a working environment in which diversity and flexibility are appreciated, cooperation in partnership and mutual support in the team are a matter of course and learning is perceived as an opportunity.

Become part of our international team! Become part of #OneAareon! We are looking forward to meeting YOU!

Your tasks

- Receiving and qualified assessment of customer enquiries of all kinds via various media

- Independently analysing, processing and solving customer enquiries within the defined area of responsibility (error processing, order processing and user support)

- Forwarding customer enquiries to the responsible units, following up on the respective process as required 

- Recording content and revising and updating existing documentation. Collaboration in the development of new documentation

- Communicating with the department's specialist teams to avoid disruptions and for conceptual coordination

- Participation in the further development or new introduction of processes, tools, services and products

Your profile

- Sound IT knowledge or initial experience in IT support

- Knowledge of the Microsoft Office product range, strong IT affinity is an advantage

- Strong team spirit, precise and reliable way of working, highly solution-orientated

- Strong communication skills even under increased pressure, especially in customer communication

- Fluent written and spoken German

- Proficiency in written and spoken English

Summary

• Location: Mainz
• Type: Part time