Düsseldorf: Consumer Service Agent – Minijob / working student (10-20 hrs /week)

Company Description

Experian is a global data and technology company that empowers people and businesses around the world. With our unique combination of data, analytics and software, we have established ourselves as one of the leading service providers for risk, fraud and identity management in the DACH region.

Experian gives individuals better access to financial services such as loans, insurance, mobile phone contracts and online shopping. We help companies of all sizes and industries make smarter decisions, lend more responsibly and protect themselves and their customers from identity fraud and crime.

We invest in our experienced people and new, advanced technologies to harness the power of data and drive innovation. We employ 22,500 people in 32 countries and are a FTSE 100 company listed on the London Stock Exchange (EXPN). Our headquarters are in Dublin, Ireland.

Job Description

This role is a cornerstone of Experian's commitment to consumer empowerment. The aim is to ensure that individuals can access and understand their financial data and make balanced decisions - which in turn is essential for a healthy economy. This role should be performed as minijob or working student job with a content of 10-20 hours per week, and it is a temporary position for six months.

Main responsibilities, tasks, duties:

• Engaging directly with consumers as the face of Experian to provide them with important information about their financial health
• Handle data access requests in compliance with data protection laws to ensure the highest levels of confidentiality and security
• Support our customer service team with email inquiries, adhering to our strict standards
• Contribute to our mission of using technology to create a better future - in every interaction with our stakeholders (e.g. use of our ticketing system)
• Participate in training to stay up to date with bureaucratic processes and continuously improve the consumer experience.

Qualifications

• Experience in the field of Customer Service and / or Clerking
• Training in office communication or comparable knowledge would be ideal
• Very good written and spoken German
• Good knowledge of MS Office
• Ability to communicate clear and compassionate
• Familiarity with data protection regulations and a commitment to upholding these standards
• A sense of responsibility in dealing with data
• Reliable, structured and independent way of working
• Experience with Sharepoint and Confluence would be an advantage

Additional Information

Proud to be a Worlds Best Workplace 2025

Our uniqueness is that we celebrate yours. Experian's culture and people are main differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward and recognition, volunteering... the list goes on. Experian's people first approach is award-winning; Great Place To Work in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an equal opportunity and affirmative action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Summary

• Type: Full-time
• Function: Customer Service
• Experience level: Associate
• Industry: Financial Services