Our Department

Are you someone who loves diversity and is captivated by innovative ideas? Do you have fun in both digital and physical spaces and like to merge these two worlds to deliver best-in-class luxury customer experiences?

If so, this is an excellent opportunity to join our dynamic "Customer Journey & eCommerce Management Europe" team.

Digital technologies continue to transform the purchasing behaviour of our customers, and consequently, our organisation and dealer network. Our mission is to lead this digital shift by developing, implementing, and continuously improving the omnichannel customer journey, fully digitising and seamlessly connecting online and offline interactions to spark customer delight.

Join our international team and play a pivotal role in shaping the future of Mercedes-Benz Customer Journey & eCommerce Management in Europe with us. This is your chance to be at the forefront of this exciting chapter!

Your Tasks

• Contribute to the creation of a Customer Journey Blueprint for Region Europe markets and identify gaps and opportunities to further enhance and develop a seamless online to offline customer journey
• Co-create a Customer Journey Management Toolbox by leveraging market research, performance analysis, and best practice exchanges between Markets and Regions
• Assist in establishing and managing a collaboration model with headquarter and Region Europe markets to ensure alignment and efficiency
• Prepare presentation materials and assist in key meetings with Markets and Headquarter stakeholders, e.g. conferences, demand boards, regular performance calls
• Support to track requirements and developments within the eCommerce demand management process
• Deliver eCommerce performance analysis and reporting, translating data into actionable insights for continuous improvement
• Foster close cooperation and daily exchange with internal departments and European market teams to ensure smooth communication and alignment of objectives
• Collaborate with the team in day-to-day operations, offering proactive support across various initiatives

Academic:

• (International) studies in the field of Business Administration, Management, Economics, Computer Science or Engineering or a comparable course of study

Experience and specific knowledge:

• Ideally, you have experience in a digital environment and/or in the automotive industry
• You are proficient in working with teams across multifaceted functions, divisions and regions
• You demonstrate strong analytical, conceptual thinking and problem-solving skills
• You apply a structured way of working
• You are motivated to work in a complex and fast-changing environment
• You are a collaborative team player with a positive attitude and excellent communication skills
• You are an open-minded and proactive person
• You are a quick learner who can work independently in a multi-cultural environment
• You have advanced skills in Microsoft Office, especially PowerPoint and Excel
• You are highly interested in digital innovation topics

Language skills:

• Proficient in English (written and spoken)
• Additional languages are advantageous

Additional information:

It doesn’t work completely without formalities. When sending your online application, please attach your CV, certificate of enrollment, current performance record, relevant certificates, if applicable proof of mandatory internship and the standard period of study (max. 5 MB) and mark your application documents as "relevant for this application" in the online form.

Please find the criteria of employment "here".

Citizens of countries outside the European Trade Union please send, if applicable, your residence / work permit.

We particularly welcome online applications from candidates with disabilities or similar impairments in direct response to this job advertisement. If you have any questions, you can contact the local disability officer once you have submitted your application form, who will gladly assist you in the onward application process: sbv-zentrale@mercedes-benz.com

Please understand that we no longer accept paper applications and that there is no right to get your documents returned.

If you have any questions regarding the application process, please contact HR Services by e-mail at myhrservice@mercedes-benz.com or by phone: 0711/17-99000 (Monday to Friday between 10 a.m. to 12 a.m. and 1 p.m. to 3 p.m.).