THE ROLE & THE TEAM

Partner Care is at the forefront of supporting brands and retailers to successfully operate on the Zalando platform, reaching millions of customers across Europe.

As an intern in the Operations team, your mission will revolve around enabling flawless support and maintaining the highest quality standards across our multi-vendor ecosystem.

This is an exciting opportunity to gain hands-on experience in Europe’s leading ecosystem for fashion and lifestyle, driving the efficiency and effectiveness of our operations.

INCLUSIVE BY DESIGN

At Zalando, our vision is to be inclusive by design. And this vision starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. You are welcome to leave out your picture, age, or marital status from your application. We only assess candidates on their qualifications and merit. 

We want to provide you with a great candidate experience. Feel free to inform us of any accommodations you may need, so we can best support you throughout the hiring process. 

do.BETTER - our diversity & inclusion strategy:

Our employee resource groups:

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

• Operations:gather crucial insights into how we operate and improve our industrial support platform. Engage with case work, process design and analytics.

• Access Management: managing user credentials (e.g. enable the onboarding of new Specialists by creating accounts), troubleshooting access issues and ensuring access to a multitude of tools & systems.

• Quality and Process Improvement: Contribute to the continuous improvement of our processes, ensuring high-quality standards and optimising partner support.

• Knowledge Management:Help in creating and maintaining enablement materials and guides for the Help Center, ensuring our partners have access to the latest information and resources.

WE'D LOVE TO MEET YOU IF

• You are organised, proactive, independent and attentive to details.

• You have strong technical skills and are comfortable working with tools and platforms such as Salesforce and the Google Suite of applications (Google Docs, Sheets, Forms, Slides)

• You have a strong interest in partner support and operations, with a willingness to learn and grow

• You are a team player who enjoys collaborating with different teams and stakeholders

OUR OFFER

• The unique chance to be part of a market-leading company giving you the opportunity to learn and grow.

• A fast-moving and agile working environment where you’ll never face boredom.

• A highly motivated, international team with colleagues who will both inspire and support you.

• Training and further development opportunities to expand your skills and help you on your way.

• A corporate culture that allows you to make judgments based on your work results, not on the way you look – our motto: Every day is casual Friday

• A full-time paid internship for 6 months, starting asap

 Learn all about Zalando and our values here: https://jobs.zalando.com/en/?gh_src=22377bdd1us

Summary

• Location: Berlin
• Type: Full time